Crypto Hold

Why isn't the purchased crypto released instantly? 

The crypto is not released instantly due to the security measures in place to ensure a safe and satisfying experience between users on the P2P Market.

Once a seller confirms the receipt of payment in the app, the crypto is sent to your account and temporarily placed on hold for one hour. This measure ensures that both parties have time to address any questions or concerns that may require assistance.

After the one-hour hold period, the crypto becomes available, allowing you to perform various operations, such as withdrawals or transfers.

Previously, I received crypto right after the order. Why do I need to wait now?

We are continually enhancing the safety of the P2P Market experience. The introduction of this waiting period is a new measure added to our existing security protocols. It ensures a safer environment for both sellers and buyers. As the popularity of the P2P Market grows, it becomes increasingly crucial to ensure that all orders align with P2P's Terms of Use and that all parties involved meet the necessary requirements when transacting.

What can I do to receive crypto faster?

You can immediately remove the one-hour hold period and gain access to your crypto by successfully passing account verification.

To complete the verification process:

  • Open Wallet settings via three dots in the upper right corner;
  • Choose either Extended or Advanced level and click Continue.
  • Upload the required documents and do a liveness-detection check. For identity verification, you can upload your driver's license, passport, residence permit or ID card.

The verification process for most users takes only a few minutes, and the results are provided almost instantly. Once successfully verified, both existing and future orders you make will not be subject to a hold.