Personal Account: Fees, Balance and Withdrawals

What fee should a merchant pay?

The fee is individual for each merchant, it depends on a number of parameters and is set after passing the successful verification of the application. Usually it is around 1-3%.

Fee is deducted from every successful payment amount. For example: a merchant’s fee is 2%. The product that a buyer pays for costs 20 TON. After a successful payment, the merchant will receive 19.6 TON.

Standard fees will apply when withdrawing from Wallet to another service.

How and where can I withdraw funds?

You can withdraw funds through the personal account in the “Balance” tab of the selected store. All available funds can be withdrawn at once by clicking on the appropriate button under the store balance. If you want to withdraw a certain cryptocurrency, you can go to the tab of this asset. Funds will be withdrawn to the Wallet account, that is used to log in to your personal account.

On the total balance, I have more than the amount available for withdrawal, why is that?

This is because after a successful payment, the funds are blocked in your account for at least 48 hours. The hold time is determined individually, you can check it on your account in “Balance” tab. 

As soon as the specified period ends, the funds will become available for withdrawal to Wallet.

Can I change fiat currency in my account?

It is not possible to change fiat currency from dollars. However, you can always see the total amount received in a particular cryptocurrency asset.

If a buyer purchases something via my store, will I see this transaction in Wallet?

Such transactions are not displayed in Wallet. All purchases can be tracked in your account on the website.

When withdrawing funds from your personal account, this transaction will be displayed in Wallet.