Secure Your Trading Experience

• Basic Information and General Safety Rules

1. Beware of impersonators and fake accounts (support, authorization bot)
2. What "Triangle" schemes are and how to protect yourself
3. Requests to cancel a paid order
4. Fake checks
5. Similar Amounts
6. Communication outside the platform
7. Fake bank notifications
8. Sending an amount in a different currency
9. Payment "processing"
10. Orders of the same amount
11. Chargeback
12. ЮMoney Protection Code
13. A "profitable" deal off the platform

Basic Information and General Safety Rules:

The main task of our P2P Market is to ensure the safety of transactions. To protect your funds, it is important to follow basic principles of secure trading. 

If you are unsure about the actions of the counterparty or if an unusual situation arises, contact support immediately via @wallet_supportbot. We have no other support channels — if someone contacts you claiming to be support, it's a fraudster.

Safety Rules for Crypto Sellers:

• Make sure the money has actually been credited to your account before confirming the transaction. Do not rely on SMS, screenshots, or "bank notifications".

• Remember: completing an order without actual receipt of funds may result in loss of cryptocurrency. Support will never ask you to “release coins” or “confirm payment”.

  
  

Safety Rules for Crypto Buyers:

• Do not cancel the transaction if you’ve already sent the payment — this will result in automatic return of the cryptocurrency to the seller, and you may lose your money.
• If the seller is unresponsive or asks to cancel — contact support immediately. Don’t complete or cancel the order on your own if problems arise.
• Timing is critical: confirm the payment before the order timer expires. Do not wait for automatic cancellation or completion if the payment has already been made. Once the order is canceled, a refund is not guaranteed.

1. Beware of impersonators and fake accounts (support, authorization bot)

Fraudsters regularly try to impersonate official Wallet services and support. Below are the most common schemes and what to do if you encounter them.

Scenario 1: A fraudster pretends to be a support agent

How the fraud works:

You receive a message from a supposed “support agent” — either via direct message (e.g. on Telegram) or in the order chat.

They claim something went wrong with your order, offer to “help,” and ask you to:

• Enter a code received via Telegram or email.

• Share your account password, card details, or an SMS verification code.

  
  

How to spot a fake support agent:

• Official support only communicates via the bot: @wallet_supportbot
• The only safe way to contact support is from the Wallet app’s settings

• Wallet employees never request passwords, SMS codes, or personal information

  
  

Important to remember:

• Fake accounts may use emojis or names like “Wallet Support” — this does not prove authenticity
• A real bot has a verified checkmark from Telegram. Emojis in the name are not verification

• In the order chat, only the buyer and the seller can communicate. If a “support agent” appears — it’s a fraudster

  
  

What to do:

• Block the user

• Report the fraud via the order interface (tap “I have a problem”) — we’ll take appropriate action

  
  

Scenario 2: Fake Telegram bots for “authorization”

This fraud comes from phishing websites that look just like the real thing but are used to steal confidential information. These bots fully mimic popular Telegram mini-apps (including Wallet) in hopes that new users won’t notice the difference.

How it works:

The counterparty sends you a link in the order chat leading to a fake bot, where you're asked to enter personal Telegram account details. Once you share your Telegram data, both your Wallet and Telegram accounts are at risk.

Fraudsters may then gain access to your Wallet and attempt to withdraw your funds.

How to recognize a fake bot:

• Wallet never asks for your Telegram password or verification codes. Never share Telegram verification codes with anyone — even “support”.
• Any verification occurs only within the Wallet app’s interface.

If you entered your data:

• Immediately go to Telegram → Settings → Devices → Terminate all other sessions
• Change your password (if one is set)
• Report the incident to @wallet_supportbot

2. What "Triangle" schemes are and how to protect yourself

What is a "triangle" scheme?

It’s a type of fraud involving three parties:

• A cryptocurrency seller on the P2P Market;
• A fraudster posing as a buyer;
• An unsuspecting victim who unknowingly pays for the fraudster’s crypto purchase.

How the scheme works:

• The fraudster finds a victim (for example, by posting an ad for a product or service).
• The fraudster then opens a crypto purchase order on the P2P Market and obtains the seller’s payment details.
• These details are sent to the victim — supposedly to pay for a product or service.
• The victim sends money to the seller, and the fraudster receives the crypto.

Later, the victim realizes they’ve been involved in a fraudulent scheme and contacts the bank for a refund. The main suspicion falls on the seller — the account to which the victim sent the funds.

Why this is dangerous for sellers:

• You may become the target of claims from the victim;

• Banks may initiate refund requests or investigations involving your account.

  
  

How to protect yourself from being involved in such a scheme:

• Always make sure the payment comes directly from the buyer you're conducting an order with on the platform.

• Ask the buyer to include the order number in the payment comment — this can alert the victim if something is off.

  
  

Do not complete the order if:

• The funds were received in multiple installments;
• The sender’s name does not match the buyer’s name on the platform;
• The buyer refuses to leave a comment or avoids communication;
• The payment was made by a third party.

3. Requests to cancel a paid order

If you’ve already paid for an order and the seller asks you to cancel it, this might be a fraud. Canceling the order at this point leads to automatic return of the cryptocurrency to the seller, and your money will be lost.

Why you should never cancel such orders:

• Canceling after payment = automatic return of crypto to the seller.
• The system will assume no payment was made.

• Even if the seller promises to “send the money back,” the likelihood of fraud is extremely high.

  
  

What to do instead:

• Never cancel an order after payment.
• Immediately open an appeal and wait for resolution — the system will freeze the transaction during the review.

4. Fake checks

Sometimes, fraudsters send a fake payment receipt to trick you into releasing cryptocurrency before the funds are actually received.

They copy a real receipt and alter the details — such as the transaction number, amount, sender’s name, or date.

Do not trust screenshots of receipts! They can be easily forged. Instead, always verify the transfer status directly through your banking app or the personal account of your payment system.

How to protect yourself:

1. Do not trust receipts shown in messages or screenshots.
2. Always verify the receipt of payment directly through:

• your mobile banking app
• online banking
• e-wallet

3. Make sure that:

• the full amount has been credited to your account
• the transaction status is ‘completed’

4. Only then should you complete the order.

   
   

If the payment has not arrived — do not release the crypto. Even if the buyer insists, blames a “bank delay,” or tries to pressure you — don’t give in. If you're unsure, tap ‘I have a problem’ and open a dispute.

5. Similar Amounts

A fraudster may open a transaction, for example, for 1,000 RUB and request payment details from the crypto seller. But instead of sending the full amount, the scammer transfers just 10 RUB. The credit notification may display the amount as “10.00,” which can look convincing. In a rush, the seller might overlook this detail and release the cryptocurrency, mistakenly believing full payment was made.

To avoid falling for this trick, always carefully check the incoming amount and your actual account balance. Do not release the cryptocurrency until you are certain that the full amount has been received, and it matches the order.

6. Communication outside the platform

Fraudsters often try to lure you off the platform — offering to chat on Telegram, WhatsApp, or another messenger. They may promise a better rate, “lower fees,” or “more convenient deals,” but this is just a trick to move you out of the protected environment.

How the fraud works:

• The buyer suggests continuing communication in a third-party messenger.
• They ask for payment details or claim to have sent funds outside the platform.

• Then they disappear — and you're left with no crypto and no payment.

  
  

Why it’s dangerous:

• Outside the platform, escrow protection does not apply — the cryptocurrency isn’t held in reserve.

• Support can’t help you if the transaction wasn’t logged in the system.

  
  

What you should do:

• Communicate with buyers only through the platform chat.
• Do not complete orders unless funds have been received on your account.

Remember: transaction protection only works within the platform. Any attempt to “make an order outside” is a clear red flag.

If a buyer insists — report them to support immediately.

7. Fake bank notifications

One of the common fraud tactics on P2P Market involves fake payment messages. Fraudsters send SMS or push notifications that appear to come from your bank to convince you that the payment has already been made.

How this fraud works:

• The fraudster obtains your phone number — for example, if you include it in your ad or use a payment method that requires it.
• After initiating the transaction, the fraudster sends a fake SMS or push notification styled to look like it’s from your bank.
• The message claims that a "payment was completed," but no money was actually transferred.

• The goal is to trick you into confirming the transaction and sending the cryptocurrency, believing the payment has been received.

  
  

How to protect yourself:

• Never rely solely on SMS or push notifications — even if they look “official.”
• Always verify the deposit through your bank’s mobile app or official website.
• Do not publish your phone number unless absolutely necessary.
• Learn which numbers your bank typically uses for messages in advance.
• If a message comes from an unknown number, do not rush to confirm the transaction.

8. Sending an amount in a different currency

Fraudsters sometimes deliberately send payments in the wrong currency to confuse the seller.

How it works:

• The order is set to be paid in rubles (RUB).
• The buyer instead transfers, for example, Kazakhstani tenge (KZT) or another currency supported by your payment system.
• The notification may show a familiar-looking number (e.g., 10,000 KZT), but 10,000 KZT ≠ 10,000 RUB.

• In a rush, the seller might not notice the currency difference and confirm receipt, ending up receiving significantly less — often 2–3 times less than expected.

  
  

How to protect yourself:

• Always verify both the amount and the currency in your banking app.
• Ensure the currency exactly matches what was specified in the transaction.
• Don’t rush to confirm the receipt — a few seconds of careful checking can prevent major losses.
• If you have even the slightest doubt, do not confirm the transaction and contact support.

Remember: Once the transaction is completed, the cryptocurrency is automatically sent to the buyer. Always verify payment details thoroughly and without haste.

9. Payment "processing"

Fraudsters may send you a fake or even real receipt showing the status as “processing” to convince you that the payment is on the way and to pressure you into releasing the cryptocurrency. In some cases, it could be a delayed transfer, but fraudsters rely on your haste and inattention.

They may claim things like “the money has already been sent” or “it’s about to arrive,” even though the transaction is not completed — and in some cases, it can still be canceled before reaching your account.

Never release cryptocurrency until the funds are actually credited to your account.

Even if the receipt looks official, always check your balance and the transaction status in your banking app. If the payment is truly pending, do not rush to complete the transaction — ask the buyer which bank or method was used and wait for the actual receipt of funds.

Cryptocurrency should only be released after full and final payment.

10. Orders of the same amount

If you're conducting multiple orders for the same amount (e.g., 10,000 RUB), there's a risk of accidentally releasing cryptocurrency to the wrong buyer. A fraudster  might pay for one order and then demand fulfillment of another, falsely claiming the payment came from them.

How to avoid this scheme:

• Avoid conducting multiple orders for the same amount simultaneously.
• If you must do so, carefully compare the sender's name, payment time, and transaction details before releasing cryptocurrency.
• Always make sure you're sending the cryptocurrency to the buyer who actually made the payment for that specific transaction.

Staying attentive is a key to securing your trading.

11. Chargeback

After the order is completed and the cryptocurrency has been received, a fraudster may try to reclaim the funds — via a bank, a payment system (e.g., PayPal), or directly, claiming the transfer was made by mistake. They may also apply psychological pressure: claim the transaction was “illegal,” demand a refund, or even threaten to contact law enforcement.

Never return funds if you have already received payment and released the cryptocurrency through the platform. If you experience pressure or threats, report the situation to Wallet Support and we will assist.

12. ЮMoney Protection Code

When transferring funds via ЮMoney, the sender can set a protection code — a special security mechanism that prevents the money from being credited to your account immediately. The funds become available only after the correct code is entered.

How the fraud works:

• The buyer sends a transfer with a protection code — for example, “1234.”

  You receive a notification about the payment and may assume the funds have been received.

• Without checking the details, you confirm receipt and complete the order.

• The cryptocurrency is released to the buyer, but the funds are returned to the buyer later — if you don’t enter the correct code.

  
  

How to detect and protect yourself:

• Don’t rely on SMS or email notifications — log in to your ЮMoney account and manually check the status of the payment.
• If it says the transfer is protected by a code — do not complete the order.
• Never release cryptocurrency if the funds haven’t been fully credited to your account.
• Remember: confirming the order means you’ve received payment — returning the cryptocurrency afterward is not possible.

13. A “profitable” deal off the platform

When selling cryptocurrency on the P2P Market, a potential buyer may suggest switching to another platform for communication — for example, a different messenger. To lure you in, they may offer a better exchange rate, claim it will save time, and say you won’t have to pay the P2P Market commission. They ask for your payment details, provide a wallet address, you make the transfer — and the buyer disappears.

Never accept such offers. Wallet can only try to help you only if the order is conducted within the P2P Market.