The Security Measures

How can I secure my wallet?

Since your wallet is accessed via your Telegram account, we recommend setting two-step verification to login and passcode to access chats.

We also recommend terminating all your active Telegram sessions on other devices, especially if it is on a device that you do not control at the moment. For this, you can enable an automated termination of old sessions. All this can be done in the Telegram settings in the Privacy and Security section.

Now, you can turn on the passcode for your Wallet, as a way to enhance the security of your account.

What is a Wallet passcode, and how will it work

A Wallet passcode is a 4 or 6-digit code that you create yourselves. You can set it up to enhance the security of your account. Wallet will ask for the passcode during withdrawals or Sell Crypto operations on P2P Market.

In case anyone gets access to your Telegram account and tries to withdraw the funds from Wallet, the passcode in place will prevent it from the withdrawal attempt.

How to set up a passcode in Wallet

You can turn on the passcode in Settings. To do this, press at the three dots in the upper right corner.

You will be asked to enter an e-mail address for passcode setup. This address is needed for passcode reset in case you forgot it.

What is biometric authentication

This is an alternative way to protect your Wallet. Biometric authentication helps authorize actions in Wallet via Face ID (on iOS devices) or Touch ID (on Android devices) without using the passcode. Thus, to set it up, you need to turn on the passcode first.

You can turn on biometrics in the corresponding section of Wallet settings.


Is it necessary to turn on the passcode? Can I turn it off

It is not mandatory at all, however, it will help you enhance the security of your Wallet.

You can turn on or turn off passcode at any time via Settings.

Can I use both passcode and biometrics at the same time

Yes, you can. If Biometrics are enabled, you will use this feature instead of passcode in most cases. At the same time, passcode remains as a way of authentication when you face issues with your biometrics check. Also, important to note that you will need to enter the passcode before you can enable biometrics separately in your Wallet settings

Why am I getting an error when I try enabling biometrics for Wallet

You have probably restricted biometrics permissions to Telegram. To turn on biometrics in Wallet, you need to allow Telegram to access your biometrics, and then to try binding it again.

I turned on biometrics on one device, but I'm using Wallet from another one. What happens with biometrics in this case

If you log in to Wallet from a new device, you will need to enable biometrics on it once more. To do this, you need to input your passcode once again.

Unlike biometrics, your passcode is a multi-device instrument and can be used across various devices.

Where are biometrics stored, and will it be possible to delete them

Your biometrics are stored only on your device.

I forgot my passcode. How to restore it

To restore the passcode, click on “forgot your passcode” button. We will send you a code to the e-mail that you connected earlier. Enter this code to reset the old passcode.

If needed, you can change or turn off the passcode at any time via Settings

How to change the connected e-mail in Wallet

In Passcode settings tab, choose the “Change Recovery E-mail” option. It is possible to change only if you have access to previously connected e-mail. This is because you will receive a code to your e-mail, to authorize the data change.

I forgot my passcode and lost access to my e-mail. What to do

It is important that you connect only the e-mail address to which you have access. So firstly, try restoring access to the connected e-mail.

In case the attempts are unsuccessful, and you passed identity verification in Wallet earlier, you can contact our customer support. We will try our best to help you.

Can I use my TON Space e-mail

Yes, you can use the same e-mail both for TON Space and Wallet. That said, we recommend you using separate e-mail addresses for each service for enhanced security.

If I change my Wallet e-mail, will my TON Space e-mail change

No, your TON Space email will not change.

TON Space and Wallet are two different wallets. Wallet is a custodial app, while TON Space grants you access to your non-custodial wallet in TON ecosystem. The e-mail related to passcode is used only for the Wallet passcode restoration.

I lost access to my Telegram account. What to do

Your Wallet is linked to your Telegram account, connected by a unique Telegram user ID. If you change your nickname or phone number, you can still access your Wallet because your Telegram ID remains the same.

If you decide to delete your Telegram account, then send all your cryptocurrency from Wallet to another address like TON Space.

Please note: changing your phone number and buying cryptocurrency with a bank card may classify you as a new user on the payment provider's side. If this happens, contact support to update it.

Losing access to your Telegram account or deleting it will result in the loss of access to your previous wallet. Using Wallet from a recovered or new Telegram account will create a new wallet.

To prevent this, verify your current Wallet. This will help in potential account recovery after we confirm additional details with you upon your request to the support.

If you haven't verified your account before, do it on your new account and contact the support team. We will ask you to provide more information about your previous account.

Please note: there might be instances where we might not be able to restore the access.