Orders

Safety rules for P2P Orders:


  • Communicate only in the order chat. Do not open external links or share your personal contact information.
  • If you have any doubts or disputes, do not complete or cancel the order and instead contact our support team right away.

For more details, see the Secure Your Trading Experience article.

Who is a Seller

Seller is a user who created the ad to sell a digital asset, or who accepted the terms of an ad that seeks to buy digital assets.

Who is a Buyer

Buyer is a user who accepted the terms of the seller’s ad and confirmed his participation in the order. Buyer could also be a user who created the ad that seeks to buy digital assets.

How do I send payment to the Seller

Follow the instructions on the order details page and transfer funds to the seller's account using the specified payment method. After that, tap the payment confirmation button. 

Why does the price expire

This can happen if your ad has a floating price, since this type of price changes with the market and gets updated regularly.

What is an appeal

In case of a dispute between the buyer and the seller, the disputing parties can contact our support team by opening an appeal. In this case, the cryptocurrency inside the order will be blocked until the end of the appeal process. 

How do I cancel an appeal

If the parties reach an agreement, and third-party intervention is no longer required, the person who initiated the appeal can either close it in the order tab or inform the support team. They will resolve the issue.

P2P Market Fees

When buying on P2P Market, the buyer pays no fees. The fees are instead charged to the seller for each successful transaction. The fee is 0.9% of the order amount. 

For example: a successful sale of 5 TON will be charged a commission of 0.045 TON.

Need to know:

A potential fee of 0.9% is reserved for future orders on any ad. This is why on the ad, the amount of cryptocurrency excludes 0.9%.

This commission is charged only for successful orders. If there are no orders made, and you want to stop the ad, then the entire amount and the fee will be returned to the Wallet balance.