Orders

Who is a Seller

Seller is a user who created the ad to sell a digital asset, or who accepted the terms of an ad that seeks to buy digital assets.

Who is a Buyer

Buyer is a user who accepted the terms of the seller’s ad and confirmed his participation in the order. Buyer could also be a user who created the ad that seeks to buy digital assets.

How do I send payment to the Seller

Follow the instructions on the order details page and transfer funds to the seller's account using the specified payment method. After that, tap the payment confirmation button. 

Why does the price expire

This can happen if your ad has a floating price, since this type of price changes with the market and gets updated regularly.

What is an appeal

In case of a dispute between the buyer and the seller, the disputing parties can contact our support team by opening an appeal. In this case, the cryptocurrency inside the order will be blocked until the end of the appeal process. 

How do I cancel an appeal

If the parties reach an agreement, and third-party intervention is no longer required, the person who initiated the appeal can either close it in the order tab or inform the support team. They will resolve the issue.