Trusted Merchants

What does the 'Trusted Merchant' status mean

Important: we're working to upgrade our system of granting the 'Trusted merchant' status. Thus we won't accept new applications for the time being. We'll update the information in FAQ once there's another call for applications.

The ‘Trusted Merchant’ program accepts select high-turnover merchants, allowing them increased order limits, faster support, an official verification mark, and custom nicknames on the P2P Market. Wallet may invite merchants who have shown high performance to apply for this program. Acceptance into the program is subject to review.

Wallet has the right to decline or revoke the ‘Trusted Merchant’ status if there are increased concerns about a merchant’s compliance within Wallet or P2P Market's Terms of Use.

What benefits does the 'Trusted Merchant' status give

The status allows sellers to receive a 'Trusted Merchant' badge, the ability to set their own nickname, handle Express Purchases and have early access to new features.

How can I determine if a seller has the 'Trusted Merchant' status

Profiles of such users are marked with an official badge – a blue tick next to their nickname.

How to apply to become a Trusted Merchant

We're working to upgrade our system of granting the 'Trusted Merchant' status. Thus we won't accept new applications for the time being.

The application for Trusted Merchant status is only available to select P2P merchants. Eligible merchants receive a notification from Wallet. If you receive this notification, you can apply right away by tapping the ‘Continue’ button.

In the next window, choose a nickname to appear on all your ads within the P2P Market. Note that nicknames have a few requirements.

Once you enter a nickname, tap ‘Submit Application’. Wallet will then review your profile and inform you on the application status. It may take up to 1 month to process your application.

Why was my Trusted Merchant application denied

There are several possible reasons:

1. You have an ongoing appeal in the P2P Market.

2. You have violated the Wallet or P2P Market Terms of Use.

3. Your Wallet account has access restrictions. Read about reasons for access restriction here.

4. You had transactions on review. Read about transaction review here.

5. You had low trading activity in the previous month.

In some cases, you may be required to provide additional information to be considered for Trusted Merchant status.

How do you select Trusted Merchants

The criteria are defined by Wallet at its own discretion; they can change periodically in accordance with the changes in Wallet and P2P Market’s Terms of Use.

What do I have to do to become a Trusted Merchant

We regularly offer eligible merchants the ability to apply for Trusted Merchant status. If you have high ratings and a reputable trading history, and you actively cooperate to resolve disputes on the P2P Market, you will likely be invited to apply in the future. Please note that Trusted Merchant applications are only offered to a select number of P2P merchants at a time – to allow sufficient time to process applications and review merchant activity.

Can the 'Trusted Merchant' status be revised

The 'Trusted Merchant' status may be revised in the following cases:

  • service’s or P2P Market‘s Terms of Use violation by the merchant
  • the merchant not assisting in resolving disputes

In some situations, the 'Trusted Merchant' status may be revoked without the right to receive it in the future.

How can I change my nickname if I already have the ‘Trusted Merchant’ status

You need to send our support team the nickname you want to set in your P2P profile. It must be between 3 and 20 characters and consist only of Latin letters and numbers. You can also use spaces, dashes and underscores as special characters.

Please note: the nickname can be changed once in 6 months.

The nickname must also meet the following requirements:

  • No offensive language: nicknames should not contain offensive, derogatory, or hate speech. This includes racial slurs, profanity, and any content that promotes discrimination or harm.
  • No impersonation: users should not use nicknames that impersonate or mislead others into thinking they are someone else, such as a celebrity, public figure, or staff member.
  • No personal information: nicknames should not include personal information such as full names, phone numbers, residential addresses, email addresses or Telegram usernames.
  • No misleading information: nicknames should not include false or misleading information that could deceive other users.
  • No infringement: nicknames should not violate copyright or trademark laws, such as using a trademarked brand name without permission.
  • No harassment or threats: nicknames should not contain threatening language or promote harassment, bullying, or harm towards others.
  • No spam or advertisements: nicknames should not be used for spamming or promoting commercial products or services.
  • No obscene content: nicknames should not include sexually explicit or obscene content.
  • No impersonation of staff: nicknames should not give the impression of being an official representative or staff member of a platform, unless they are.