Trusted merchant

What does the 'Trusted merchant' status mean?

The 'Trusted merchant' status is awarded to users who meet the following requirements:

  • Sales turnover in the P2P Market for the previous calendar month is not less than 10,000 EUR or verified equivalent turnover on other P2P platforms.
  • A minimum of 95% successful transactions (both as a buyer and a seller), at least 100 successful orders.
  • No violations of the service rules in the last 60 days.
  • Successful identity verification with your national ID.

Wallet has the right to decline or revoke the ‘Trusted Merchant’ status if there are increased concerns about the merchant’s compliance within Wallet or in the P2P Market.

What benefits does the 'Trusted merchant' status give?

Complying with the requirements allows sellers to receive a Trusted merchant badge, the ability to set their own nickname, handle Express Purchases and have early access to new features.

How can I determine if a seller has the 'Trusted merchant' status?

Profiles of such users are marked with an official badge – blue tick next to their name.

How is the 'Trusted merchant' status assigned and reviewed?

Every month, by the 20th day, we analyze the statistics of users for the previous calendar month and update statuses on the P2P Marketplace. If you already meet the requirements, we will view your profile and grant you the status in the following month.


The 'Trusted merchant' status is revised in the following situations:

  1. If, based on the results of work during the last month, you do not meet the requirements;
  2. In case of service’s P2P Market‘s terms of use violation or not assisting in resolving disputes:
    • For the first violation, the 'Trusted merchant' status will be removed for 7 days;
    • In case of repeated violation, the 'Trusted merchant' status will be removed for 21 days;
    • Upon the third violation, the 'Trusted merchant' status will be revoked without the right to receive it in the future.

How can I set my own nickname if I already have ‘Trusted Merchant’ status?

You need to send our support team the nickname you want to set in your P2P profile. It must be up to 20 characters and consist only of Latin letters and numbers; you can also use the following special characters: "-" and "_".

Please note that the nickname can be changed once in 6 months.

The nickname must also meet the following requirements:

  • No offensive language: nicknames should not contain offensive, derogatory, or hate speech. This includes racial slurs, profanity, and any content that promotes discrimination or harm.
  • No impersonation: users should not use nicknames that impersonate or mislead others into thinking they are someone else, such as a celebrity, public figure, or staff member.
  • No personal information: nicknames should not include personal information such as full names, phone numbers, addresses, email addresses or Telegram usernames.
  • No misleading information: nicknames should not include false or misleading information that could deceive other users.
  • No infringement: nicknames should not violate copyright or trademark laws, such as using a trademarked brand name without permission.
  • No harassment or threats: nicknames should not contain threatening language or promote harassment, bullying, or harm towards others.
  • No spam or advertisements: nicknames should not be used for spamming or promoting commercial products or services.
  • No obscene content: nicknames should not include sexually explicit or obscene content.
  • No impersonation of staff: nicknames should not give the impression of being an official representative or staff member of a platform, unless they are.