Trusted Merchants

What does the 'Trusted Merchant' status mean

Important: we're working to upgrade our system of granting the 'Trusted Merchant' status. Thus we won't accept new applications for the time being. We'll update the information in FAQ once there's another call for applications.

The ‘Trusted Merchant’ program accepts select high-turnover merchants, allowing them increased order limits, faster support, an official verification mark, and custom nicknames on the P2P Market. Wallet may invite merchants who have shown high performance to apply for the ‘Trusted Merchant’ status. Acceptance into the program is subject to review.

Wallet has the right to decline or revoke the ‘Trusted Merchant’ status if there are increased concerns about a merchant’s compliance within Wallet or P2P Market's Terms of Use.

How to apply to become a Trusted Merchant

The application for Trusted Merchant status is only available to select P2P merchants. Eligible merchants receive a notification from Wallet. If you receive this notification, you can apply right away.

To apply, follow the link provided in the invitation, choose a nickname that will be shown on all your ads in the P2P Market, and tap ‘Submit Application’. We will review your application and inform you on the application status within 30 days.

Please note: your nickname must meet the platform’s Terms of Use. You can learn more about the nickname requirements here.

How can I speed up the review of my application

If you’ve already received an invitation, please wait for the decision notification.

If you haven’t received an invitation to become a Trusted Merchant yet, we recommend actively trading and following the P2P Market’s Terms of Use.

How can I receive the ‘Trusted Merchant’ status

We are working on improving the system and updating the criteria by which this status is granted.

As soon as the new system is ready, we will announce it through our official channels and update the information in this FAQ section.

While the status is not being issued to any new merchants at the moment, you can start building your reputation on the P2P Market to prepare for your future application. Here are the main recommendations:

  • Keep buying and selling cryptocurrency. Your trading volume and consistency are key factors.
  • Maintain a high rating. Make sure your trades are successful and meet the expectations of others.
  • Follow the P2P Market rules. Respectful behavior, fair trading terms and timely responses are essential to earning the trust of other users.

What benefits does the 'Trusted Merchant' status give

The status allows sellers to receive a 'Trusted Merchant' badge, the ability to set their own nickname, handle Express Purchases and have early access to new features.

How can I determine if a seller has the 'Trusted Merchant' status

Profiles of Trusted Merchants are marked with an official badge – a blue check next to their nickname on the ad.

How can I change my nickname if I already have the ‘Trusted Merchant’ status

You need to send our support team the nickname you want to set in your P2P profile. It must be between 3 and 20 characters and consist only of Latin letters and numbers. You can also use spaces, dashes and underscores as special characters.

Please note: the nickname can be changed once in 6 months.

The nickname must also meet the following requirements:

  • No offensive language: nicknames should not contain offensive, derogatory, or hate speech. This includes racial slurs, profanity, and any content that promotes discrimination or harm.
  • No impersonation: users should not use nicknames that impersonate or mislead others into thinking they are someone else, such as a celebrity, public figure, or staff member.
  • No personal information: nicknames should not include personal information such as full names, phone numbers, residential addresses, email addresses or Telegram usernames.
  • No misleading information: nicknames should not include false or misleading information that could deceive other users.
  • No infringement: nicknames should not violate copyright or trademark laws, such as using a trademarked brand name without permission.
  • No harassment or threats: nicknames should not contain threatening language or promote harassment, bullying, or harm towards others.
  • No spam or advertisements: nicknames should not be used for spamming or promoting commercial products or services.
  • No obscene content: nicknames should not include sexually explicit or obscene content.
  • No impersonation of staff: nicknames should not give the impression of being an official representative or staff member of a platform, unless they are.

Can the 'Trusted Merchant' status be revised

The 'Trusted Merchant' status may be revised in the following cases:

  • service’s or P2P Market‘s Terms of Use violation by the merchant
  • the merchant not assisting in resolving disputes

In some situations, the 'Trusted Merchant' status may be revoked without the right to receive it in the future.

Why was my Trusted Merchant application denied

There are several possible reasons:

1. You have an ongoing dispute, that is an open appeal on the P2P Market.

2. You have violated the Wallet or P2P Market Terms of Use

3. Your Wallet account has access restrictions. Read about reasons for access restriction here.

4. You had transactions on review. Read about transaction review here.

5. You had low trading activity in the previous month.

In some cases, you may be required to provide additional information to be considered for Trusted Merchant status.