Managing account after a person's passing

If your relative, who had a Wallet account, has passed away, then you can contact our support, and we will consider the possibility of transferring their cryptocurrency to you. This article will guide you through the actions that you need to perform for this procedure.

Please note: Account management requests are considered only for users on the custodial Wallet platform. We will not be able to review requests concerning TON Space users.

My relative passed away. Can I get access to their Wallet account or funds

You can request access to the account of a deceased person only if you are an authorized requestor, and if your rights can be confirmed by documents, such as:

  • Will or testament that explicitly mentions you and the transfer of related crypto assets from the Wallet account
  • Probate orders
  • Letters of administration or equivalent authority in jurisdictions where probate is required. 

Any legal representation of the authorized requestor must be confirmed by a notarized document (such as by a power of attorney).

If you are the official representative and have a relevant document, kindly follow these instructions to request access to the account in question.

What documents are required to access the account

To consider the possibility of granting access, Wallet needs the following documents:

  • Death certificate of the Wallet account owner
  • Proof of inheritance (e.g. certificate of inheritance)
  • Proof of relationship (e.g. birth certificate, marriage certificate or other proof of relationship) or proof of legal authority (e.g., documents issued by the court, such as letters of administration or probate orders)
  • Power of attorney in case of representation of the authorized requestor.

How can I provide and submit documents

First, you need to pass verification (KYC) with an ID document in your personal Wallet account. If you do not have an account in Wallet, you must create an account, pass verification (KYC) on it, and contact support from that account.

After completing the KYC procedure, kindly contact our support team. We will communicate the next steps and, if needed, send you a link to uploading your documents. Once the documents are provided, we will provide you with our decision regarding the user’s account.

I am not able to pass KYC, since I am in a region where Wallet is not available. Will I be able to access the deceased relative’s account

If you are currently located in a restricted region and thus are not able to complete KYC on your own account, kindly contact our support team. We will verify your situation and communicate the next steps to you.

Please note: Wallet reserves the right to request additional documents to verify the right to access the account, as well as to decline the request without providing detailed reasons for the refusal.

The most common reasons for refusal include insufficient documentation, lack of necessary proof of access rights, submission of documents that do not meet the requirements, provision of false information by the requester, legal restrictions, conflicting claims, or the requester’s lack of appropriate authorization.