Identity Verification

What is identity verification

Identity verification, or KYC —  Know Your Customer, is a set of practices designed to protect cryptocurrency services from corruption, money laundering, terrorist financing and international sanctions evasion and their customers from dishonest users. The verification procedure helps to:

  • Check the accuracy of the provided data, which helps the service to ensure the platform’s security and safety for customers;
  • Verify whether transactions and transfers are legitimate;
  • Assess risks related to the possible use of the platform for money laundering.

The verification procedure may include not only identity verification, but also confirmation of residential address and source of funds. These measures decrease risks and enhance the safety of the project.

I received a request to complete a liveness check. Why do I need to complete it

The Liveness Check is a vital security measure designed to enhance a safeguard of your account and funds against unauthorized access and fraudulent activity.

You may be asked to complete a liveness check in the following cases:

  • Unusual activity: Irregular transactions or behavior are detected in your account.
  • Enhanced verification needs: Additional checks are necessary to ensure compliance with security standards or internal procedures.
  • Account recovery requests: Verification is required to confirm ownership during account recovery or access restoration.

Passing the liveness check ensures:

  • Enhanced account security: Your funds and personal information get greater protection from potential threats.
  • Uninterrupted access: Smooth and seamless use of Wallet features without unnecessary disruptions.

If the liveness check isn’t passed, temporary restrictions may be applied to your account to protect it until the verification process is successfully completed.

The safety and security of our customers’ funds and personal information is our top priority. The liveness check is one of many measures we use to ensure a secure, compliant, and trusted experience for all users.

Why it is important to provide accurate KYC information

Your KYC (Know Your Customer) data is essential for us to verify your identity and ensure that our services are not used for corruption, money laundering, terrorist financing or international sanctions evasion and that our customers are protected from dishonest users.


Here’s why providing accurate information matters.

  • Compliance

We need to collect and verify information about our users to prevent fraud, money laundering, and other illicit activities. Providing accurate data ensures that your account is compliant and avoids interruptions.

  • Seamless user experience

Accurate information helps us process your account faster and without unnecessary delays. Incorrect data may lead to additional verification steps, including Enhanced Due Diligence (EDD), which could take time and effort on your part.

  • Account functionality

Sharing false or incomplete information may result in restrictions or suspension of your account. To enjoy uninterrupted access to all features, it’s essential that your KYC data matches your official documents.

What happens if I provide incorrect information

If the information you provide doesn’t match your official documents, it can lead to:

  • Verification delays

We may need to ask for additional documents, which can delay your account setup or transactions until you provide the necessary information.

  • Restricted account features

Incorrect information can limit what you are able to do with your account, such as withdrawing funds or making transactions.

  • Potential account suspension

In cases of deliberate misinformation, we may suspend or close your account as specified in the Wallet User Agreement.

How to provide accurate KYC information

  1. Use your legal name

Enter your name exactly as it appears on your government-issued ID. Avoid using nicknames, abbreviations, or alternate spellings.

  1. Provide your correct date of birth

Double-check your date of birth and ensure it matches the information on your official documents.

  1. Double-check your details

Before submitting, carefully review your name and date of birth to ensure they are accurate. Even a simple typo can cause delays.

  1. Understand the importance

Know that this information is securely stored and used solely for identification purposes to ensure your account is safe and compliant.

Is it mandatory to pass verification

Yes, it is. Identity check is a standard procedure of all custodial crypto services. Since Wallet is a custodial service that operates in accordance with regulatory requirements, we need to conduct customer identity verification as a part of our customer due diligence measures.

Why do I need to pass verification

Verification provides more opportunities for secure service, but also has a number of advantages for users. For instance, verified KYC allows you to:

1. Restore Wallet account, if earlier you lost access to your Telegram for some reason. Read more here.

2. Get a “Trusted Merchant” status. Read more about the status and its benefits here.

3. Increase limits for transactions performed in Wallet. Continue reading to learn more.

What are verification levels

Verification levels increase the available limits for operations in Wallet. Depending on the verification level, there are special daily and monthly limits on:

  • incoming transactions; deposits;
  • purchases using a bank card;
  • purchases on the P2P Market.

These limits are approximate and depend on local exchange rates. They may vary for some countries.

You can view the limits and increase your verification level in the Settings > Identification Level section.

What are the differences between verification levels

The main difference is the limits for transactions available in Wallet. In some cases, you may need to move to a higher verification level. Let’s examine each level in more details:


Basic level:

Basic level does not require identity document submissions. You just need to indicate the following data:

  • Full name;
  • Date of birth;
  • Phone number.

Basic level is mandatory for all Wallet users.


Extended level:

Extended level gives you the access to higher limits and to the P2P Market purchases. For this level, you need to pass verification in two steps:

  • Upload an identity document;
  • Pass a liveness-detection check.

If your document is not accepted, and you need to re-upload, try following recommendations from this article.


Advanced level:

Advanced level allows you to use Wallet without any limits. To pass Advanced verification, you need to:

  • Upload an identity document;
  • Upload a document confirming your residential address;
  • Pass a liveness-detection check.

If earlier you passed Extended verification, you do not need to upload an identity document. You can check the list of acceptable documents here.

I want to pass verification (KYC), but don’t see such option in my Wallet

First, you will need to provide us with basic information about yourself. This includes your full name, date of birth, country of residence and phone number.

After that, the system will automatically request your verification when performing a transaction or exceeding limits.

Read more about KYC here.

How to pass verification

Upgrade your verification level effortlessly at any time to unlock enhanced features on your account. Simply access Wallet settings via the three-dots button located in the upper-right corner, then select “Identification Level”.

Before commencing the verification process, explore the available verification levels to choose the one best suited to your requirements. To initiate the upgrade, tap on “Unlock higher limits” → “Get this level” → “Continue”.

You have the flexibility to verify your identity using a passport, driver's license, resident's permit, or ID card.

Should you encounter a prompt for identity verification during depositing or withdrawing, simply click the designated button in the chat with Wallet. This will seamlessly direct you to the verification page, where you can upload the necessary documents.

What documents are acceptable as a proof of address

To verify your residential address, please provide a document that is dated within the last 3 months and displays your full name along with your current address. You have the option to upload one of the following:

  • Utility bill for gas, electricity, water, internet, etc. linked to the property
  • Bank statement for a debit or credit card
  • Current lease agreement with signatures of the landlord and the tenant
  • Tax invoice or a certificate of residence issued by the state from a recognized public authority
  • Residence permit that is valid for 1 year or longer

Important: you cannot use the same document to verify your identity and place of residence. For example, if you verified your identity with a passport issued in a specific country, you can no longer use this same passport to confirm your residential address. Kindly use any other document for Proof of Address from the acceptable list.

For more details on acceptable proof of address documents, visit this article.

My document is not accepted for verification, what am I doing wrong

The uploaded document may not meet the vendor's verification requirements. Please read the article and try these recommendations:

  1. Use high-quality photos with good lighting (no flashes);
  2. Ensure all corners of the document are visible, and no foreign objects are present;
  3. If the document has multiple pages, capture the entire page spread;
  4. Upload only the original images of your documents. Screenshots, scans, and edited images are not accepted.

For more details on acceptable proof of identity documents, visit this article.

If you encounter issues after following all the provided recommendations, contact our support team for assistance.

May I pass verification again or on behalf of another person

No, it is not possible. Verification can only be done once with your own documents.

I don’t want to pass KYC, but I’ve already deposited crypto to my account. How to cancel a deposit

If you decide to give up on KYC and cancel the deposit to your account, we’ll restrict your access until you complete the identity verification procedure and provide the documents.

Read more on how to cancel a deposit here.

I did not pass the verification, but I still have the crypto on the balance

Follow this link to check the instructions on how to withdraw the crypto

I accidentally indicated that I'm under 18 years old, now I'm asked to pass verification (KYC). Can I change the data and not go through KYC

You can't change the information you filled in. For us to review your access, please pass the verification procedure by providing your national ID.

Your privacy is our priority

We understand that sharing personal information can be a concern. Rest assured, your data is securely stored and only used for identification purposes as specified in the Wallet User Agreement. By taking the time to provide accurate information, you’re helping us provide you with a secure, efficient, and uninterrupted experience. Thank you for your cooperation!

Connected articles:

  1. Transaction Review
  2. Access Restriction