Delete Wallet

How to delete Wallet

We’ve been receiving ever-increasing requests lately with this question. Most likely, you have it in mind since you face issues while:

1. Connecting the wallet or changing the address in the Hamster Kombat app;

2. Going through identity verification.

We’ve prepared an article that will help you find answers to the questions.

Hamster Kombat connection issues

I want to change the wallet connected to Hamster Kombat

To replace the wallet connected to Hamster Kombat earlier:

  • Go to the ‘AirDrop’ section in @hamster_kombat_bot
  • Tap the ‘Withdrawal’ tab
  • Scroll down the page and tap the button 'Reset withdrawal options'
  • Confirm your action and choose another method from the list

Important: the option to change a withdrawal address will be available in @hamster_kombat_bot only until September 21.

You can read more on how to connect to Hamster Kombat in this article.

I’ve connected my TON Space wallet to Hamster, but its address is not visible in @hamster_kombat_bot. What should I do

Check if you see Hamster Kombat in the ‘Connected Apps’ section in TON Space settings.

If you see the app, try to unbind it from TON Space and reconnect via Hamster bot again. Tap on Hamster Kombat in ‘Connected Apps’, and then tap on ‘Disconnect’ to confirm the action. After that, follow the instructions to reconnect the wallet.

If you do not see Hamster Kombat — follow the instructions below.

I don’t see Hamster connected in TON Space. What could be the issue

If you do not see Hamster Kombat in ‘Connected Apps’, then you need to reconnect the wallet to @hamster_kombat_bot by following these steps:

  • Go to the ‘AirDrop’ section in @hamster_kombat_bot
  • Tap the ‘Withdrawal’ tab
  • Choose 'On-chain airdrop' from the list
  • Tap the ‘Connect wallet’ button
  • Tap ‘Open Wallet in Telegram’
  • Confirm the connection

Next, you need to tap "Return to Hamster Kombat" and then - tap the button "Set as default withdrawal option". This action successfully creates a token withdrawal request from Hamster Kombat to TON Space.

If you face issues in the process, contact the project’s chat for further assistance.

You can read more on how to connect to Hamster Kombat in this article.

I bound a wallet to Hamster Kombat and saw that its address differs from my main TON Space address. Why is that

This can happen in the following cases:

1. You logged in to TON Space from another device and created one more address in the app. Read how to change a wallet address here.

2. You use different Telegram accounts, with different TON Space wallets bound.

3. You look at your Wallet address, not a TON Space one. The address that gets bound to Hamster Kombat is visible in the TON Space tab of @wallet main page.

Read about the differences between Wallet and TON Space here.

I accidentally created a TON Space account when choosing a wallet in Hamster Kombat. I don’t need it anymore; how can I delete it

TON Space is a non-custodial wallet in the TON blockchain, and it is not possible to delete anything from a blockchain forever.

With TON Space you can take part in various promotions within the TON ecosystem or participate in Fragment auction and obtain anonymous phone numbers, nicknames and Telegram ads.

If you do not need the TON Space wallet indeed, you can remove it from your Wallet account by following the instructions.

We recommend you save your Seed phrase, so that you could access TON Space again at any time. You can also turn on the e-mail recovery — in this case you will always be able to log in to TON Space from the linked Telegram account — no need to input 24 words every time. Read on how the e-mail recovery works here.

You can see the instructions on how to use TON Space here.

Identity verification issues

According to the User Agreement, you can have only one verified Wallet account. It’s prohibited to use multiple accounts. If you didn’t pass verification (KYC) on a current account, the creation of a new account won’t help you. We trace all the KYC attempts, including the unsuccessful ones, and take into account the results of your previous attempts when you try again.

Thus, if you face a KYC issue, you will be able to resolve it only from your current account.

Read below on what to do if you fail to pass KYC verification.

How to pass verification

Simply access Wallet settings via the three-dots button located in the upper-right corner, then select "Identification Level".

Before commencing the verification process, explore the available verification levels to choose the one best suited to your requirements. To initiate the upgrade, tap on 'Unlock higher limits' → 'Get this level' → 'Continue'.

You have the flexibility to verify your identity using a passport, driver's license, resident's permit, or ID card.

Should you encounter a prompt for identity verification during depositing or withdrawing, simply click the designated button in the chat with Wallet. This will seamlessly direct you to the verification page, where you can upload the necessary documents.

I want to delete Wallet, as my document is not accepted for verification, what am I doing wrong

The uploaded document may not meet the vendor's verification requirements. Please read the article and try these recommendations:

  1. Use high-quality photos with good lighting (no flashes);
  2. Ensure all corners of the document are visible, and no foreign objects are present;
  3. If the document has multiple pages, capture the entire page spread.

If you encounter issues after following all the provided recommendations, contact our support team for assistance.

I want to delete Wallet, as the verification wasn’t successful. I want to pass it once again

Deleting a Wallet account will not help you reset verification, since we store user data for 7 years in accordance with our User Agreement and Privacy Policy.

You can check the reasons for possible access restriction in this article.

Read more about KYC verification here.

May I pass verification again or on behalf of another person

No, it is not possible. Verification can only be done once with your own documents.

Why can I have unsuccessful verification

There are a number of reasons, as to why KYC can be unsuccessful:

  • Non-compliance of provided documents with the set requirements;
  • Provision of incorrect, inaccurate or fake information;
  • Inability to confirm identity or residential address;
  • Mentions in international sanction lists, or other restrictive lists, and others.

Read more on the possible reasons for access restriction in this article.