Sending TON to Exchanges

Is it possible to send TON to an exchange

Sure, you can send TON to an exchange if it supports this crypto. So, please check that the exchange supports this crypto, before sending TON to the service of your choice. The information can be found on the exchange website, or you may ask the exchange’s support team for the details.

I withdrew TON, but they did not arrive in my exchange account, what should I do

Please check that:

1. The TON Wallet withdrawal is successful and is not under the review.

2. The withdrawal transaction is successful in the blockchain.

3. You’ve included a comment (memo/tag) when withdrawing, as instructed by the exchange-recipient.

If the blockchain transaction is successful, and you have provided the necessary comment, but the funds have not reached your exchange account, contact the support of the service where you've sent crypto.

What is memo/tag, where to find it

When transferring TON from Wallet to the exchange, you need to indicate a special comment (memo/tag). The memo or tag helps identify the transaction when the exchange receives it. A memo guarantees that the crypto will be credited to your account on the exchange. The memo can be found in your personal profile on the exchange.

How to check output to an external wallet on the blockchain

You can find the required withdrawal to an external address in the Wallet’s Transaction History. Tap on the transaction and on the “View in Blockchain Explorer” button. You will see the withdrawal information from our service in the blockchain.

I accidentally sent TON to the exchange without a comment, what should I do

In this case, you will need to:

1. Contact the support service of the exchange-recipient and explain the situation.

2. Provide all requested evidence about the transaction. The proof is usually the withdrawal transaction hash.

  • The transaction hash can be found in Wallet’s main menu in the Transaction History. Please find the required withdrawal and tap on it.
  • In the transaction tab, tap on “View in Blockchain Explorer”.
  • You can find the TX hash on the opened explorer website.

3. After verifying the information, the exchange should send your deposit to Wallet's custodial address.

The exchange returned TON to Wallet address, how to credit the deposit to my account 

Please contact our support team and provide the following information:

  1. The deposit hash for the return transaction in the blockchain. You can request the return hash from the exchange.
    • If the transaction address does not match the return address, you must provide evidence from the exchange showing the return was made to the sender's address (e.g., screenshot or screen recording).
  2. The date and the transaction amount of the Wallet withdrawal;

We will check the information and do our best to credit the crypto to your account as soon as possible.

How long will it take to credit the return from the exchange to my account

The exchange return may take more than two days after a support specialist picks up the case.